Technology plays a vital part in any organisation’s success and at the heart of any reliable and effective IT environment is the help desk. In addition to supporting users’ daily IT issues, the helpdesk will also highlight recurring IT problems; enabling organisations to identify and fix the root cause and ensure a productive working environment.
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.
Key Features Include
- Incident management
- Change management
- User management
- Problem management
- Attach, store and associate files to an incident
- Service level management
- Review current status in real time
- Customizable, multi-lingual interface
- Real-time management reports
- Solutions database for customers to search for an answer before they log an incident
- Automated incoming/outgoing email processing
- Automated assignment to escalation processes
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What our clients says?
Sarvesh Rastogi DGM (CMS&GBG) – IDBI Bank Ltd
Systech Technocraft Services Pvt Ltd is our Supplier and Implementer of Managed File Transfer Solution (MFTP) and we are availing their services since year 2009. The products and services of the company have been satisfactory.
Yagnesh ParikhEVP & CTO – ICICI Securities
Systech Technocraft Pvt Ltd has capable team of engineers who can Supply, Install, Configure and provide after Sales Support for MFTP solutions of Globalscape. ICICI Securities Ltd is using GlobalScape product and extremely satisfied with product and their services.